Among the most important tools for the sales and marketing area of a company is the CRM. It is an efficient solution to accelerate conversion and improve the sales team’s performance.
But, after all, why implement a CRM in the business, and what are the advantages it provides? Discover everything in this article.
What is CRM?
The acronym CRM comes from “Customer Relationship Management“. It is a solution to place the customer as the main focus of the organization’s processes, anticipating needs and identifying opportunities.
For this, the tool centralizes all information, providing insights and improving the relationship between the company and customers. This tool, combined with other strategies, conquers and retains consumers.
Why Implement A CRM In Your Company?
With what we’ve seen so far, there is no doubt that implementing a CRM in the company is extremely important. It improves both sales and customer relationships. After all, it can directly impact the sales team’s results, reflecting on business revenue.
Management methods have changed a lot in recent times, and so has consumer behavior. Therefore, offering quality products and services is no longer enough to stand out. It is necessary to do things differently and attend with exclusivity.
Implementing a CRM offers numerous advantages for the business, including competitiveness, right? Discover now some more benefits of having the tool.
Organization And History
One of the main advantages of implementing a CRM in your company is having organization. It maintains record history, deadlines, agreements, or any information regarding negotiation with the lead. After all, not having control over customer service undermines the customer experience and compromises the entire negotiation.
Centralization Of Information
Centralizing information is also one of the most important benefits of implementing a CRM. The entire sales team and even other areas can access various data with the functionality. Among them, we can mention meeting notes, exchange of emails, and records of lead actions. This represents a gain in value for the team.
Currently, retaining a customer is as important as acquiring a new one. After all, which is easier: selling to someone who knows your brand and has already bought from you or convincing someone who doesn’t? Most of the time, the first option, right?
When implementing a CRM, sellers register useful information in the sales process. In this way, you can create targeted offers to encourage recurrence.
Increase In Productivity
The technology of a CRM system contributes to the efficiency and speed of everyday activities. The tool provides more agility in daily tasks. With this, the commercial team can serve more customers – that is, there are more negotiations and, therefore, more closings.
Average Ticket Increase
This is certainly a benefit that draws attention when implementing a CRM in the business. With the centralization of sales actions, the team can better understand the specific problems of each client.
Thus, it is possible to create demands not met by the competition. Sales pitches are perfected, and leads are converted even more strategically. Consequently, it is possible to increase the average ticket of your business.
Always consider the opportunities – both the ones you won and the ones you lost. By implementing a CRM, you can identify bottlenecks and the reasons for losing such opportunities. This analysis makes it possible to promote process improvement and be more assertive in negotiations.
Facilitates Customer Relationship
In a smaller company, knowing the customer by name is very easy. It is also simpler to understand problems and frustrations and know what they like and how they want to be treated. However, in a larger company, knowing all of this information is virtually impossible.
Therefore, when implementing a CRM, you can easily retain a customer. Every detail about the customer is registered in the tool, and the commercial team can demonstrate specific knowledge. This facilitates the relationship with the buyer, strengthening the experience with the brand.